Known Issues

Intermittent issue where comments or work notes are duplicated

This is a known issue within ServiceNow. The solution is to create or set the property glide.history_set.pull_journal_entries_from_journal_table to true.

For more information see: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1706740

Form-data attachment queue record always fails

Check if the system property glide.attachment.extensions is populated. If so, you need to change the x_sofbv_sofiehub.binary_file_name to include a file extension that is in that list.

Error when using outbound OAuth 2.0 with a before trigger

When using a trigger with the Before option enabled, an issue may occur during OAuth token renewal, resulting in the following error message: "Illegal access to outbound HTTP in Sofie's Integratie Hub. Use an async business rule to perform outbound HTTP requests."

ServiceNow has acknowledged this issue (PRB1934345, PRB1934341), but a permanent fix is still pending.

As a temporary workaround, we provide an update set (see download section) containing a Flow and an Action to ensure valid tokens are always available, preventing the error. We recommend testing this workaround in a sub-production environment before applying it to production. Once ServiceNow delivers a permanent fix, the workaround can be easily deactivated.

Health scan

Our business rules may be flagged by the health scan because no conditions are set. This is by design, the triggers conditions will be evaluated within the logic of SofieHub.