Configure mappings

The mapping defines the way fields are used in incoming or outgoing messages.

Field	Description
Name	Auto-generated field based on the configuration of this record
Type	• Action – Mapping from a field in ServiceNow to a variable to be used in the Action • Action Response – Mapping from a JSON Field (JSON Path syntax) to the related record in ServiceNow • Web Service – Mapping from a JSON Field (JSON Path Syntax) to a record • Web Service Response – Mapping from a field in ServiceNow to a variable to be used in the Web Service response
Method	• Map Field – Use the (display) value of the selected field • Constant Value – Always use a static value • Lookup Table – Use a lookup table to translate values • Date/Time – Transform a date/time value from one format to another • Scripted – Use the result from a script as value • Attachment Data – Base64 encoded attachment • Attachment Filename – The filename of the attachment • Attachment Mime Type – The mime type of the attachment
Action	If applicable, reference to the Action record
Web Service	If applicable, reference to the Web Service record
Table	Table used for this mapping
Field	If applicable, Field in the table used for this mapping
JSON Field	If applicable, value from a JSON Path to be used
XPath	If applicable, value from a XPath to be used
Variable	If applicable, map value to this variable name
Skip If Empty	Skip this mapping if the value is empty
Mandatory	Make this field mandatory, if the result of this mapping is empty the processing will stop
Constant Value	If applicable, the mapping will return this value
Source Format	If applicable, date/time source format https://docs.oracle.com/javase/10/docs/api/java/text/SimpleDateFormat.html
Target Format	If applicable, date/time target format https://docs.oracle.com/javase/10/docs/api/java/text/SimpleDateFormat.html
Script	If applicable, the result of the script will be used as value for this mapping

Lookup Table

Field	Description
Source Value	Input value